Policies



Web Design & Graphic Design

Payments for custom web design and graphic design services are made to iThink Marketing in increments as a courtesy to the client. Once a payment or deposit received it is non-refundable. If a project is canceled or postponed by the client or iThink Marketing, all monies paid are retained by iThink Marketing, and if applicable, a fee for all work completed beyond what has already paid for shall be paid by the client. Client understands that iThink Marketing will provide project files within 15 business days from the date of the received written cancellation notice unless a client billing account has an unpaid balance due. Client understands that an unpaid account balance could prevent or delay delivery of the project files until the client billing account is made current.


Web Development

Payments for custom web development services are made to iThink Marketing in increments as a courtesy to the client. Once a payment or deposit received it is non-refundable. If a project is canceled or postponed by the client or iThink Marketing, all monies paid are retained by iThink Marketing, and if applicable, a fee for all work completed beyond what has been paid for shall be paid by the client. Client understands that iThink Marketing will provide project files within 15 business days from the date of the received written cancellation notice unless a client billing account has an unpaid balance due. Client understands that an unpaid account balance could prevent or delay delivery of the project files until the client billing account is made current.


Search Engine Optimization, Internet Marketing and Social Media Marketing

Payments for Search Engine Optimization, Internet Marketing, and Social Media Marketing services are non-refundable. iThink Marketing does not issue pro rata refunds for fees paid in advance. Once a payment received, it is non-refundable. All setup fees are non-refundable as it is applied to costs immediately incurred by iThink Marketing in initiating services. If a project is canceled or postponed by the client or iThink Marketing, all monies paid are retained by iThink Marketing, and if applicable, a fee for all work completed beyond what has been paid for shall be paid by the client.


Website & Email Hosting

All web hosting and domain management payments are non-refundable. Hosting accounts are typically setup at the time the client requests hosting services to begin. iThink Marketing determines the allocated amount of server resources based on the needs of a client's website. If the client does not make use of the hosting services provided, payment in full for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or if a payment is not received within 15 calendar days after invoice due date. If the client received promotional, discounted or free services with their hosting plan purchase, the value of the free services may be due at time of cancellation. Client understands that the responsibility of offline backups of all website files, databases and emails is the client's responsibility. Client agrees that iThink Marketing will not be held responsible for any data loss including, but not limited to: website files, databases, and emails due to the client's failure to maintain regular offline backups.

Client understands that using IMAP for email usage without utilizing POP3 account setup can result in a large amount of storage space being used on the server unless the client deletes messages periodically. Client individual email accounts using more than 1GB of total email storage may be subject to an increase in hosting costs and may be required to remove all messages stored on the server that are older than 18 months.

iThink Marketing reserves the right to disable and/or terminate a client hosting account if a client or client representative is found in violation of the policies stated on this page or fails to maintain a current billing account. Terminated accounts due to policy violations or a past due balance will not be eligible for a refund.


Project, Estimate and Invoice Approval

Upon iThink Marketing's receipt of a deposit check, or client written approval or client verbal approval of estimates and/or invoices, client agrees to the pricing and payment terms outlined on any estimates or invoices received. Client authorizes iThink Marketing to provide the services listed on any estimates or invoices. Client agrees to notify iThink Marketing via written notice of cancellation of any services and understands that any monies received by iThink Marketing are non-refundable and if applicable, a fee for all work completed beyond what has been paid for shall be paid by the client. iThink Marketing retains the right to cancel any or all services and agrees to provide written notice of cancellation to the client. Client agrees any payments paid to iThink Marketing for services provided are non-refundable. Client must notify iThink Marketing in writing if they do not agree with the policies outlined on this page.


Policies updated 10/01/2019