Policies



Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by iThink Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.


Web Development

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by iThink Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.


Search Engine Optimization, Internet Marketing and Social Media Marketing

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and iThink Marketing do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by iThink Marketing in initiating services. If a project is cancelled or postponed, all monies paid are retained by iThink Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.


Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.


Website & Email Hosting

All web hosting and domain management payments are non-refundable. Hosting accounts are set up at the time of order. iThink Marketing determines the allocated specific amount of server resources based on the client's requirements. If the client did not make use of the account, payment in full for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received after the last issued invoice. If the client received promotional, discounted or free products and/or services with their hosting plan purchase, the value of the free services may be due at time of cancellation. Client understands that the responsibility of offline backups, specifically related to email, is the client's responsibility. Client agrees that iThink Marketing will not be held responsible for any data loss including, but not limited to: website files, databases and emails due to the client's failure to maintain regular offline backups.

Client understands that using IMAP for email usage without POP3 being used can result in a large amount of storage space being used unless the client manually deletes messages periodically. Client individual email accounts using more than 1GB of total email storage may be subject to an increase in hosting costs upon renewal and may be required to remove all messages that have been on the server for 12 months or longer.

iThink Marketing reserves the right disable and/or terminate a client hosting account if a user is found in violation of the terms and conditions or fails to keep their billing account current. Terminated accounts due to terms and conditions violations or a past due balance will not be eligible for a refund.